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A: Quite often email "spam" protection can block emails being sent to you through our website. To ensure you never miss emails, add us to your address book. Also check bulk / junk folder regularly.
Please click on your provider below for instructions.
1. Open the email you received.
2. Click on the Actions menu on the top of your email window.
3. Choose Junk Email (see illustration below).
4. Select Add Senders Domain.... to Safe Senders List to add InterracialMatch.com to your safe sender list.
Or Follow These Steps
1. Open the email.
2. Right-click the sender’s email address.
3. Click “add to contacts” in the short-cut menu.
4. Click “save and close.”
AOL 8.0/9.0+
1. Open the email.
2. Click "add address" icon (on the right) to add to your "People I Know" list or address book.
3. Verify the sender's contact information.
4. Save it.
Cloudmark SpamNet for Outlook
1. Select Cloudmark | Options ... from the Cloudmark SpamNet toolbar in Outlook.
2. Click Advanced.
3. Go to the Whitelist tab.
4. Click the Add button.
5. Type: something@InterracialMatch.com
6. Click OK.
7. Click OK.
8. Click Yes.
9. Click OK
AOL WebMail
1. Open the email.
2. Click on the sender’s name and email address.
3. Click “add to address book” in the window that appears.
4. Enter any additional information.
5. Click “save.”
Hotmail
1. Open the email.
2. Click “save address” in the toolbar.
3. Verify the sender’s contact details.
4. Click “ok.”
*Users may also white-list a sender’s entire domain (everything behind the @ sign) using the “Safe List” feature under Options -> Mail -> Junk E-Mail Protection.
Yahoo!
1. Open the email.
2. Click the “add to address book” to the right, next to sender’s name.
3. Verify the sender’s contact details.
4. Click “Add to Address Book.”
Gmail
1. Open the email.
2. Click “more options” in the email header.
3. Click “add sender to contacts list.”
Verizon
1. Click on Address Book in the menu on the left hand side
2. Click create contact
3. In the email field: Type something@InterracialMatch.com
4. In the Nickname field: type: InterracialMatch
Earthlink/Cox
1. Open the email.
2. Click “add to address book” in the email header (Next to the FROM address)
3. Use the “address book editor” to verify the sender’s contact details, and click “save.”
Outlook Express (6+)
1. Open the email.
2. Left-click the sender icon, or right-click the sender’s name.
3. Click “add to contacts.”
4. Click “save and close.”
Entourage
1. Open the email.
2. Right-click the sender’s email address.
3. Select “add to address book” in the short-cut menu.
4. Verify the sender’s contact details.
5. Click “save.”
MacMail
1. Open the email.
2. Ctr-click the sender’s email address and select “open in address book.”
3. Verify the sender’s contact details.
\n","title":" Q: Your website is showing that members have sent me email, but I never received it. What happened?"},{"content":"
A: Don't just wait for someone to respond to your profiles. Start initiating as many winks or emails as possible. Post a photo. Research shows that profiles with photos are 8 times more likely to receive a response. When contacting other members, remember to talk more about yourself and ask questions. That gives your potential match even more incentive to write back. Make sure to sign in to your account frequently. This will enable your profile to be higher up in the search results. On the more technical side, many people have more than one email address. Always make sure you're using your registered e-mail address. If you're not receiving any response at all, you may have a "spamguard" in place, keeping mail from allblackpeoplemeet.com from reaching you. Check with your service provider. If none of these solutions work, please contact us and we'll be happy to help.
\n","title":" Q: Why am I not getting very many/any responses?"},null,{"content":"
A: No. As a standard member, you can reply to all messages except winks sent to you by hitting "reply" at your real mail box.
If you have received a "Wink" you must be a Gold Member to reply to the "Wink". If you are a Gold Member you can click on the profile link at the bottom of the "Wink" email. That will take you to the user's profile where you can scroll to the bottom of their profile in order to initiate an email.
\n","title":" Q: I am a standard member. Do I have to become a gold member to reply to messages sent by others?"}],"faq__technical":[null,{"content":"
A: 1. Netscape Navigator 4.x (Windows and Mac): Click the Edit menu and select Preferences.
Click on Advanced in the list of topics on the left side of the window. The right side of the window should now display a series of checkboxes.
Find the box labeled "accept all cookies" and make sure it is checked.
Click OK. 2. Microsoft Internet Explorer For Windows Version 5.xx Click the Tools menu and select Internet Options.
Click the Security tab at the top of the window.
The box at the top of the window should read Internet Zone.
The bottom section of the Security window contains several buttons. Click the one marked Custom.
Scroll down the list of options until you see the Cookies heading.
In the Allow per-session cookies (not stored), click the Enabled button.
In the Allow cookies that are stored on your computer, click the Enabled button.
Click OK. 3. Microsoft Internet Explorer For Windows Version 6.xx Click the Tools menu and select Internet Options.
Click the Privacy tab at the top of the window.
Make sure that the slider is set at a level not higher than Medium.
The bottom of the slider section of the Security window contains several buttons. Click the one marked Advanced.
In the new window under the Cookies section, check the box labeled Override automatic cookie handling.
Now you will see the other settings enabled and can be configured.
Under the First-party Cookies section, click the Accept button.
Under the Third-party Cookies section, click the Block button.
Check the box labeled Always allow session cookies.
Click OK. 4. Microsoft Internet Explorer 5.x (Mac) Click the Edit menu and select Preferences.
On the left pane, under the Receiving Files section, click Cookies.
In the right pane, find the pull-down menu next to When receiving cookies and select Never ask.
Click OK.
\n","title":" Q: How to set cookies of your browser on?"},{"content":"
To help us troubleshoot and assess the issue, please take a screenshot of the entire page when the issue occurs. You may then include this file as an attachment in your email. To take a screenshot, simply do the following:
Press and hold down the "Alt" key on your keyboard. While holding down the "Alt" key, press the "Print Screen" key located just above the "Insert" key.
Click the Windows "Start" menu and select "Programs" then "Accessories" then "Paint".
Once the Microsoft Paint application is open, click the "Edit" menu then select "Paste". If you're prompted that the "image in the clipboard is larger than the bitmap", click the "Yes" button.
Click the "File" menu in the upper left-hand corner of the Paint application then select "Save As".
Enter a name for the "File name" field.
Choose "JPEG" as the "Save as type" option.
Save the file to a location like your desktop then close the Paint application.
Attach the file to your email response and include any other relevant information.
\n","title":"Q: How do I capture an image of my screen?"}],"faq__account":[{"content":"
A: In the main navigation click on " Free Sign-Up " and follow the steps. Creating and posting a profile is free and takes only a few minutes to go through the easy steps. Think of it as a quick sketch of who you are, your lifestyle, and what counts most in a relationship. Our questionnaire will highlight your personality traits and interests and enable you to describe your personality even further in a brief narrative. Why wait? Create your profile today!
\n","title":" Q: How do I create a profile?"},{"content":"
It means proving your identity (age, photo, occupation, education, etc.) by uploading a readable and clear copy of your photo ID (driver’s license, State ID card, passport, diploma or education qualifications on company letterhead) or other related material. By verifying your information you are showing members you are real and serious about finding a match or friends. We do not disclose, sell or rent any personal, identifiable information to any third party organizations. All information provided is kept confidential.
\n","title":"Q: What does \"verify\" mean?"},{"content":"
A: At present, the system does not allow freezing gold membership. However you can cancel the gold membership by going to "Other membership services" under "Tools & Settings" item.
\n","title":" Q: Can I freeze or pause my account for some time so that I can continue it later?"}],"faq__login":[{"content":"
Your username and password are case-insensitive. Please make sure you input them correctly. If the problem still persists, you may have turned cookies off by accident. Check your cookies setting on your browser and make sure it is turn on. For more details about cookies, please check Enable cookies. Still need help? Contact us.
A: No problem! Just click Forgot your password? at the login area. Enter either your email address or username. Then your password will be mailed to your registered mailbox within a few minutes. If you have changed email addresses and cannot receive the auto-email username / password reply you may call us at 1-416-628-1072 for assistance.
\n","title":" Q: I forgot my username / password. Can you tell me what it is?"},{"content":"
A: To change your password / username, please click on 'Profile' on the top bar, then 'Edit Profile'. On the left-hand side, look for 'Update Account'.
\n","title":" Q: How do I change my password / username?"},{"content":"